Refund Policy

DRAFT. Pending completion and legal review; not yet effective. Items in [brackets] still need to be confirmed.

Digital product

Because the guide is delivered instantly as a digital file, we don't offer refunds for change of mind, except where the law requires it. This doesn't affect consumer rights that can't lawfully be excluded.

Problems we'll always fix

• You were charged twice.
• The guide never arrived or the file is damaged.
• The content is materially different from what's described on the store page.

Email support@southframestudio.net from your checkout email with the date of purchase. Don't send card numbers. We'll resend the file, fix the problem or refund you where appropriate.

Lost access

If you lose the email or the file, ask support to resend it. This is handled separately from refunds and is always free.